Quick Care Connect (“company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We may collect the following categories of information from or about you:
- Personal Identification Information: Name, address, email, phone number, account login credentials.
- Patient Information: Limited healthcare-related information shared through the platform to facilitate scheduling, communication, and care coordination.
- Employee & Provider Information: Professional credentials, background check results, employment information, and scheduling details.
- Payment & Billing Data: Collected and processed securely through our third-party payment processor (Stripe). We do not store full credit card numbers.
- Communication Metadata: SMS, VoIP, and notification records (via Twilio or other integrated services).
- Technical Data: IP address, browser type, device information, usage data, and cookies.
2. How We Use Your Information
We use the information we collect for purposes including:
- Providing, operating, and maintaining the Services.
- Facilitating communication between patients, providers, agencies, and employees.
- Processing payments, subscriptions, and payouts.
- Conducting background checks on employees where required.
- Ensuring compliance with healthcare and financial regulations.
- Improving, customizing, and securing the platform.
- Communicating important updates, notices, and service information.
3. Sharing of Information
We do not sell your personal information. We may share information in the following situations:
- With Providers, Agencies, and Employees: To facilitate scheduling, communication, and service delivery.
- With Third-Party Service Providers: For services such as payment processing (Stripe), communication (Twilio), and background checks (iProspectCheck). These vendors are contractually obligated to protect your information and comply with applicable regulations, including HIPAA where required.
- For Legal & Compliance Reasons: To comply with laws, regulations, subpoenas, or lawful requests by authorities.
- In Business Transfers: If Quick Care Connect undergoes a merger, acquisition, or asset sale.
4. HIPAA Compliance
We are committed to safeguarding protected health information (“PHI”) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
- Quick Care Connect maintains technical, administrative, and physical safeguards to protect PHI.
- We enter into Business Associate Agreements (BAAs) with third-party vendors that support our platform and handle PHI on our behalf.
- While Quick Care Connect facilitates communication and coordination, ultimate responsibility for clinical care and medical decision-making rests with providers and agencies.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption in transit and at rest.
- Access controls and authentication.
- Regular audits and monitoring.
Despite these efforts, no system can be completely secure. Users are responsible for safeguarding their own account credentials.
6. Payment Information
All payments are processed through Stripe, a PCI DSS-compliant payment processor. Quick Care Connect does not store full payment card details.
7. Your Choices & Rights
- Account Access & Updates: You may access and update your account information through your profile settings.
- Communications: You may opt out of non-essential communications at any time.
- Data Deletion: Requests for account or data deletion can be submitted to our support team. Some records may be retained as required by law or for regulatory compliance.
8. Children’s Privacy
Our Services are not directed toward children under 13. We do not knowingly collect information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a revised “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact us:
Quick Care Connect
5122 Levana St,
Palmetto, FL 34221
sales@quickcareconnect.com